FREQUENTLY ASKED QUESTIONS

Have a question?
Hopefully we can answer it for you below…

Frequently Asked Questions

What are your opening hours?

Friday: 12pm to 7pm

Saturday: 10am to 7pm

Sunday: 10am to 5pm

What parking is available at the festival?

There is no parking onsite, Parking is available in walking distance to the event. For the location of Car Parks visit Cheltenham Council website.

Are dogs allowed at the festival?

Well behaved dogs are welcome to the festival, please ensure they are okay with large crowds. Water is supplied next to the Main Entrance.

Where is the festival held?

The festival weekend takes place at Montpellier Gardens, Cheltenham GL50 1SD.

Toilets?

We have toilets on site with designated women and men toilets. We have a dedicated team to ensure the toilets are sanitized throughout the day.

Tickets

Tickets are available on our website (you are on it, just click on the ticket button) and Eventbrite and See Tickets, both companies add a booking fee, unfortunately we do not have control of those.

Seating

Seating is available on site with picnic tables, and garden style wooden tables and chairs.

Pre-Paid tickets

When tickets are purchased the money sits in the Stripe or PayPal account, this ensures there is money there to be refunded if the festival was in the unlikely event of being cancelled.

Can I bring a chair and a rug?


Yes, not a problem to bring a chair and a rug to sit on.

Latest time for admittance?


The last admission is one hour before the festival ends. Therefore 6pm on Friday and Saturday as the festival ends at 7.00pm Sunday 4pm as the festival ends at 5.00pm.

Can I pay with cash or card?

Yes, both can be used, look for the entrance signs for payment method, cash, card or pre-paid.

What is there to eat and drink?

There will be a great variety of street food which we will have listed on our web site under the exhibitor’s page. We will have you covered for the Craft Beer, Craft Cider, Gin, Rum, soft drinks, bottled water, coffee and tea, Wine, and Prosecco!

Can we bring our own food and drink?

No, we have some amazing food and drink on offer, so we do not allow you to bring your own food.

Cost of Admission

The cost of admission is the fee for the festival entry, this helps us cover costs such as – hire charges for the venue, power supply, marquees, celebrity chefs, set up, staff, entertainment. Also cleaning, insurance, security, tree, and park maintenance.

If you’re under 18

it’s against the law: for someone to sell you alcohol. to buy or try to buy alcohol for an adult to buy or try to buy alcohol for you to drink alcohol in licensed premises. We have Challenge 25 in place.

Cash Points - ATM

There are several cash machines located on the High Street which is a five-minute walk from the gardens. There are no ATMs in the gardens, there is an ATM at the Co-Op across from the gardens. Most exhibitors take cards.

Accommodation

Bolthole Retreats, based in Cheltenham, are the leading independent agency for Cotswold holiday rental properties. Follow the "Accommodation" link to discover the Cotswolds.

Persons with a disability

Persons with a disability pay for their tickets online or on the gate and their carer has free entry to the festival.

We request the PIP or a photo of a Blue Badge (will need to see both sides).

Offering these free tickets presents a risk of fraud if not handled carefully.

That’s why we put measures in place to ensure that this scheme is not abused and will require evidence to support your request. 

A Nimbus Access Card with the +1 symbol

  • PIP (Personal Independence Payment).
  • Copy of a blue badge (we would need to see both sides).
  • War Pensions Mobility allowance.
  • Blind or partially sighted registration certificate (BD8 or CVI certificate).

Children

Children under 15 years have free entry to the festival when accompanied by a ticket buying adult.

Disability Access

The festival is held in Montpellier Gardens which is a flat grass area of land. Normally in good weather the land is easy to access with a wheelchair. It should be noted that if there is rain then the ground may become wet and muddy which will make the use of wheelchairs difficult. If you have any concerns on the day, contact our team (seen in orange High Vis jackets) and we will do our best to help.