Tickets T&Cs

The purchase of a valid ticket and entry into the Event constitutes your acceptance of all of the Conditions laid out below.

2.  Whilst every effort is made to ensure that the full, advertised billed performances takes place as advertised, the Organisor reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.

3. Tickets are personal, revocable licenses and shall at all times remain our property and subject to these Conditions. The Promoter reserves the right to refuse admission.

4. Upon purchase and receipt of your ticket, please check it carefully as mistakes cannot always be rectified.

5. The Organisor will not issue duplicate tickets for lost or stolen tickets, please keep your ticket safe.

6. Tickets are security printed. Tickets purchased from sources other than official agencies are at your own risk and may be invalid. Beware of forgeries.

7. A ticket will be invalidated if any part of it is removed, altered, torn or defaced in any way.

8. Tickets cannot be used as part of any marketing, media or sales promotion, whether commercial or non-commercial, without the prior written consent of the Organisor.

9. Tickets can be either printed or presented on a mobile phone, to be made available for scanning at the event main entrance.

10. No ticket refunds will be made under any circumstances if the event is cancelled for ‘force majeure’ (‘force majeure’ meaning any cause beyond our reasonable control including, but without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, adhering to regulations or advice from national or local governments or police or similar, Covid government lockdowns, third party injunctions, national defence requirements etc.).

11. The Organisor, will not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by ‘force majeure’.

12. In the case of cancellation, personal arrangements including, but not limited to, travel, subsistence, accommodation etc. relating to the Event which have been arranged by you are at your own risk and the Organisor shall not be liable for any losses incurred from personal arrangements or wasted expenditure.

13. The Organisor is unable to accept any liability for personal damages, losses, or injuries sustained at the Event. Any personal property brought to the Event is at your own risk.

14. The Event operates the ‘Challenge 25’. All persons wishing to buy alcohol at the event need to be 18 years of age or over on the day of the event.

15. All persons attempting to purchase alcohol must be able to prove their age using approved ID, and this includes those people who view themselves as clearly looking 18 years or over. Please bring your approved ID with you regardless of your age as anyone who cannot prove their age by producing valid, in-date and approved ID if asked to do so will not be sold any alcohol.

16. Approved ID accepted at the event:

  • UK Photo Card Driving License.
  • Passport (photocopies and out-of-date passports are not accepted).
  • A proof of age card, such as the PASS card from the national Proof of Age Standard Scheme

Please note it is a criminal offence to use false or borrowed ID to gain entry to licensed premises or to buy alcohol.

You can be stopped, fined or arrested by police if you’re under 18 and drinking alcohol in public.

If you’re under 18, it’s against the law:

  • for someone to sell you alcohol
  • to buy or try to buy alcohol
  • for an adult to buy or try to buy alcohol for you
  • to drink alcohol in licensed premises

17. Any persons deemed to be drunk or under the influence of drugs will not be permitted entry into the event.

18. Strictly no alcohol, illegal substances, ‘legal’ highs, glass items , candles, gas canisters, flares, knives, laser equipment/pens, BBQs, megaphones, sound making equipment, nitrous oxide, fireworks, smoke canisters, poles, banners or flags are allowed at the Event.

19. No food can be brought into the event except for those with special, medical, dietary needs, as there will be food available to purchase.

20. Bags are subject to search and any bag that is refused entry to the event remains the responsibility of the owner, there are no deposit facilities at the event and any bag found will be disposed of.

21. Illegal substances, drugs and/or legal highs and herbal highs will not be tolerated. Bag searches will be in operation and if you are found to be in possession or using any such substances you will be evicted from the event site and/or be handed over to the police.

22.  The Organisor reserves the right to refuse entry and also to evict anyone who they feel are behaving inappropriately at the Event. Which actions constitute ‘inappropriate behaviour’ is at the sole discretion of the Organisor. Customers are to cooperate with and obey any instructions or directions given by the Event stewards, security, Organisor or management.

23. Personal search may be a condition of entry and may be present at the Event. Please arrive early as searching upon entry to keep customers as safe as possible can take time, but is a necessary procedure.

24. The Organisor shall be entitled to evict from the Event anyone resisting confiscation of any disallowed items or items which the Organisor deems to be inappropriate or anyone who is otherwise in breach of these Conditions or behaving in a manner which is likely to affect the safety or enjoyment of other persons at the Event.

25. The Promoter does not permit customers to stand on the chairs and tables for their own safety. Customers are reminded that they are not to act in a way that is abusive, offensive, obscene or derogatory in nature, or defamatory to any third party. Anyone found dancing on tables, chairs, etc. or acting inappropriately may be asked to leave the event.

26. The Organisor reserves the right to implement any restrictions/conditions deemed necessary before and during the Event to ensure the safe management of the Event site. You must at all times comply with any and all instructions given to you by Event staff.

27. Customers are not to act in a way that is abusive, offensive, obscene or derogatory in nature, or defamatory to any third party

28. We operate a last entry policy, which is 1 hour prior to the ending of the event, i.e. Friday 6pm, Saturday 6pm and Sunday 4pm

29. Please note that by entering the Event you give your express consent to being photographed/filmed or sound recorded as part of the audience, and to your name, voice and/or likeness being included within any film, photograph, audio or audio-visual recording of the Event to be exploited in any and all media for any purpose at any time throughout the world. This may also include filming by the police or security staff for the security of attendees at the Event or the prevention of crime.

30. Strictly no trading allowed on-site without the Organisor written consent.

31. In no circumstances shall the Organisor have any liability beyond the face value of the ticket purchased.

32. All vehicles driven, parked, or stored within the Montpellier Gardens and any land surrounding the Montpellier Gardens owned or controlled by The Site Owner, are driven, parked, or stored at the owner’s risk and the Organisor and The Site Owner accepts no responsibility for such vehicles.

  • All vehicles must be driven with the utmost care whilst on The Site and all vehicle drivers must comply with all instructions of duly authorised staff and other persons at the The Site.
  • Vehicles must only be driven along routes and parked in areas specifically designated by The Organisor and The Site Owner.
  • We reserve the right to require that any vehicle be moved, or to move or cause to be moved any vehicle, if it is not parked in an area designated by the organisers or duly authorised person, or if it is considered by The Organisor and/or The Site Owner or duly authorised person to be obstructing or interfering with the passage of persons or vehicles or smooth operation of the property or if represents a safety hazard.

33. The Organisor reserves the right to alter the Terms & Conditions of the Event from time to time and will publish these as and when necessary.

34. These Conditions are governed by English law and any dispute arising out of or in connection with these Conditions shall be subject to the exclusive jurisdiction of the English courts.


In these conditions

a) ‘the Organiser’ shall mean Garden Events Limited,

b) ‘Ticket’ means a official ticket issused by the Event or the Organisor

“Ticket Holder” means a person or persons by whom has purchased a ticket to attend an exhibition or show or festival organised by the Organiser

c) ‘Exhibition’ means an exhibition event or Festival or show organised by the Organiser.

d) ‘the Venue’ means the building or space and any area or rooms and/or outside space where the exhibition or show or festival is to take place.

e) “The Site Owner” will mean Cheltenham Borough Council

f) ‘the Authority’ shall mean anybody legally authorised for making regulations.